Terms of sale

Everything you need to know before ordering: how to order, how long delivery takes, how to pay and how to return a pot if you change your mind.

Valid from: 10 November 2026

1. Seller

The seller is AKS COMPANY j.d.o.o. za trgovinu, registered office: Dunavska 46, 31000 Osijek, OIB (Croatian personal identification number): 06228492495, registry court: Commercial Court in Osijek, MBS (registration number): 6342230. Share capital: 1,00 €. Director: Saša Popin. Bank account: [TO ADD: IBAN], [TO ADD: bank name].

Contact: phone +385 95 303 7077 (also WhatsApp and Viber), e-mail info@terrazlakusa.hr. All goods are sent by courier.

2. How to order

You send an inquiry using the form on the site, by e-mail, phone, WhatsApp or Viber: which product, which size and where to send it.
We send you a written offer (by e-mail or message) with the product price, delivery cost, total amount, payment method and delivery time.
Once you confirm the offer, the contract is concluded. We send you an order confirmation with these terms by e-mail or message.

The contract is concluded in Croatian. If the buyer is not a consumer (e.g. a company or restaurant), the sections on the right of withdrawal do not apply.

3. Prices

All prices on the site are final and in euros. The seller is not registered for VAT, so no VAT is charged (Croatian VAT Act, Art. 90(1)). The delivery cost is not included in the product price: the courier calculates it from the parcel weight and destination, and we state the exact amount in the offer before you confirm the order.

Delivery is free in the Osijek and Vukovar area and for orders over €300.

4. Payment

You pay cash on delivery (to the courier when you receive the parcel) or by bank card. Every shipment comes with an invoice.

5. Delivery

We ship to Croatia and EU countries by courier to the address you give us. Pots in stock arrive within 7 to 10 days of the order confirmation. For products made to order, the delivery time is stated in the offer.

The risk of damage passes to you when the parcel is handed over to you. If the parcel arrives visibly damaged, please have it noted by the courier, take photos and contact us right away. This does not limit your statutory rights in respect of defects.

6. Handmade goods

Every pot is made by hand on a potter's wheel, so the dimensions are approximate and may vary by up to ±10 %. The colour of the clay, wheel marks and decoration vary from piece to piece and from the photos on the site. These are features of handmade goods, not defects.

7. Right of withdrawal

As a consumer you may withdraw from the contract within 14 days without giving any reason. The period starts on the day you (or a person you designate, other than the courier) receive the goods.

To withdraw, send us a clear statement by e-mail to info@terrazlakusa.hr or by post to the company's registered office, Dunavska 46, 31000 Osijek. You may use the form below, but you do not have to. The deadline is met if you send your statement before the 14 days have passed.

Return the pot no later than 14 days after the day you told us about your withdrawal. The direct cost of returning the goods is paid by the buyer. The pots are heavy and large, so some cannot be returned by ordinary post; the approximate return cost for such pieces is €15 to €25, depending on weight and destination. Pack the pot well, because the sender is responsible for damage caused by poor packaging on the way back.

We will refund everything you paid, including the cost of standard delivery to you, no later than 14 days after we receive your withdrawal statement. We may withhold the refund until we receive the pot or proof that you have sent it. We refund using the same payment method or to a bank account you give us, free of charge.

You are liable for any reduced value of the pot resulting from handling beyond what is needed to examine it (for example if you have already cooked in it).

There is no right of withdrawal for products made to your specification: pots made to order in a capacity you specify and custom-made metal banding.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an e-mail.

To: AKS COMPANY j.d.o.o. za trgovinu, Dunavska 46, 31000 Osijek, e-mail: info@terrazlakusa.hr I hereby give notice that I withdraw from my contract for the sale of the following goods: ………………………………………… Ordered on / received on: …………………… Name: …………………… Address: …………………… Signature (only if this form is sent on paper): …………………… Date: ……………………

9. Complaints and defects

We are liable for material defects in accordance with the Croatian Civil Obligations Act, for two years from delivery. Tell us about a defect as soon as you notice it, at the latest within two months of discovering it, with a photo and the order number or invoice.

Variations described in section 6 and damage caused by improper use, such as sudden temperature changes, use on induction without a metal plate, washing in a dishwasher or dropping, are not considered defects. Instructions for correct use are on the Preparation and use page.

You can send a written complaint by e-mail to info@terrazlakusa.hr or by post to the company's registered office, Dunavska 46, 31000 Osijek. We confirm receipt without delay and send a written reply within 15 days of receipt at the latest.

10. Disputes

We try to settle disputes by agreement. Consumers may also turn to an alternative consumer dispute resolution body. The seller does not agree to take part in out-of-court consumer dispute resolution.

The contract is governed by Croatian law. This does not deprive consumers from other EU countries of the protection given by the mandatory rules of the country where they live.