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Terra Zlakusaby Grnčarija Zlakusa

Privacy policy

We only collect the data we need to answer your inquiry and send you your pot. We do not sell it or share it with others for advertising.

Valid from: 10 November 2026

1. Who processes your data

The data controller is AKS COMPANY j.d.o.o. za trgovinu, registered office: Dunavska 46, 31000 Osijek, OIB (VAT ID): 06228492495. For any question about personal data, write to info@terrazlakusa.hr or call +385 95 303 7077.

2. What data we collect and why

  • Inquiry (form, e-mail, phone, WhatsApp, Viber, Facebook or Instagram): name, e-mail, phone, product and message. Purpose: replying to the inquiry and preparing an offer. Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
  • Order: in addition, the delivery address and invoicing details. Purpose: delivery, payment, complaints and returns. Legal basis: performance of the contract (Art. 6(1)(b)).
  • Invoices and accounting: data on invoices. Purpose: meeting our legal obligations. Legal basis: legal obligation (Art. 6(1)(c)).
  • Visit statistics (Google Tag Manager and Google Analytics), only if you agreed in the cookie banner. Legal basis: consent (Art. 6(1)(a)), which you can withdraw at any time using the “Cookie settings” link in the footer.

We do not make automated decisions and do not create customer profiles.

3. Who else sees the data

We share data only with those we cannot do business without, and only as much as they need:

  • the courier (name, address, phone) for delivery;
  • our accountant, for keeping the books;
  • technical service providers: Vercel (website hosting), the e-mail service used by the form and Google (statistics, only with consent). Some of them also process data outside the EU, in the USA, under the safeguards required by the GDPR (EU-US Data Privacy Framework or standard contractual clauses);
  • Meta (WhatsApp, Facebook, Instagram) and Viber, if you contact us through those apps. Their own privacy policies apply to their processing.

4. How long we keep data

  • inquiries that did not lead to an order: at most 12 months after the last contact;
  • order data: for as long as liability for defects and possible disputes last;
  • invoices and accounting records: as long as tax and accounting rules require (usually 11 years).

5. Your rights

You have the right to request access to your data, rectification, erasure, restriction of processing and data portability, to object to processing and to withdraw consent. Send your request to info@terrazlakusa.hr; we reply within one month.

If you believe we process your data unlawfully, you can lodge a complaint with the Croatian Personal Data Protection Agency (azop.hr).

6. Cookies

The site works without cookies. We remember your choice in the cookie banner in your browser (local storage), so we do not ask again. Google Tag Manager is loaded, and Google Analytics cookies (_ga, _ga_*, lasting up to 2 years) are set, only if you accepted them. We do not use advertising cookies. You can change your choice using the “Cookie settings” link in the footer.

7. Changes

If we change this policy, we will publish the new version on this page with a new date.